Refund policy
REFUND POLICY
Returns
I want you to be happy with your purchase. If you're not satisfied, you can return items within 14 days of delivery for a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items:
- Digital products (e-books, downloadable content)
- Items marked as final sale
- Personalized or custom-made items
Refunds
Once I receive your return, I'll inspect it and process your refund within 5-7 business days. The refund will be credited to your original payment method.
Please note that return shipping costs are the customer's responsibility unless the item arrived damaged or I made an error with your order.
Exchanges
If you'd like to exchange an item for something different, please contact me first at moonlit@btinternet.com. I'm happy to help you find what you're looking for.
Damaged or Defective Items
If your item arrives damaged or defective, please contact me immediately with photos. I'll arrange a replacement or full refund, including return shipping costs.
Questions?
If you have any questions about returns or refunds, please reach out to me at moonlit@btinternet.com. I'm here to help.